Managed Remote Teams

Your customers get fast responses.
You get your time back.

We provide fully managed customer communication teams for e-commerce and SaaS businesses. European timezone. Professional English. Operational in a week.

Book a free 15-min call See how it works
Trusted by e-commerce and SaaS founders across the US and Europe
The Problem

Your support is costing you
more than you think

Slow response times, inconsistent quality, and hours spent managing it yourself. Every day this continues it costs you customers, retention, and your own focus.

6h+
Average response time
Industry average for small e-commerce and SaaS teams. Customers expect under 2 hours.
40%
Churn linked to support
Of customers who churn cite poor or slow support as a contributing factor.
10h
Founder time lost weekly
Average hours founders spend managing support instead of growing the business.
How It Works

We handle everything.
You stay focused.

Three steps from signed contract to a fully running support team.

1
We learn your business — one 60-minute call
We document your brand voice, products, policies, common questions, and escalation rules. Your team member reads every piece of it before touching a single conversation.
2
Your team member goes live by day 4–5
A dedicated person handles all incoming contacts — live chat, email, whatever channels you use. We supervise every conversation for the first two weeks. You review the output. We handle everything else.
3
You get a weekly report every Monday morning
Contacts handled, response time, escalations, and anything we noticed about your customers. You stay informed without being involved. If something needs your attention we flag it. Otherwise it just runs.
Who We Work With

Built for growing businesses
with real support volume

We work best with businesses that have an established product, an active customer base, and a support load that is outgrowing the founder's ability to handle it alone.

E-commerce brands
Orders, returns, product questions, subscription management
SaaS companies
Onboarding support, billing questions, feature requests, churn prevention
Online coaching
Student support, community management, program questions
Health and wellness
Product questions, subscription support, customer retention
Transport and limo
Booking confirmations, dispatch support, customer updates, schedule changes
Any growing business
If your support volume is outgrowing your team — we are built for you
Pricing

Straightforward pricing.
No hidden fees.

A local support hire costs $45,000–65,000 per year before benefits and tax. We are operational in a week, not 6–8 weeks of recruiting.

Standard
$2,500
per month + $500 one-time setup fee
  • One dedicated team member
  • Your business hours coverage
  • Live chat and email support
  • Weekly performance report
  • Full quality management included
  • 30-day pilot then rolling monthly
Book a call
MOST POPULAR
Growth
$4,500
per month + $800 one-time setup fee
  • Two dedicated team members
  • Extended hours or dual timezone
  • Live chat, email and community
  • Weekly report + monthly review call
  • Priority quality oversight
  • 30-day pilot then rolling monthly
Book a call

Ready to stop managing
support yourself?

Book a free 15-minute call. We will ask about your current setup, tell you honestly whether we are a fit, and walk you through exactly how we work.

Book your free call
No commitment. No sales pressure. Just a conversation.